INTERNATIONAL SHIPPING METHODS AND CUSTOMS DETAILS:
Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Zakkamono will not accept returns resulting from a recipient's refusal to pay any of these fees.
Zakkamono is not responsible for packages delayed or detained in Customs.
Your shipping charge will vary depending on the weight and size of your package.
If you wish to check your shipping charges before you make a purchase, add items to your cart and click the “check out” button
TOY RETURNS, REFUNDS AND EXCHANGES:
Because the items sold on Zakkamono are extremely difficult for us to buy and bring into the U.S.A., and often are limited editions, we can only offer customers with defective merchandise the option of a refund or an exchange if the item purchased is still available. All other returns will be handled on a case by case basis. Please contact firstname.lastname@example.org prior to sending your return.
DEFECTIVE TOY RETURN POLICY:
Most of the figures we sell are collectible, made in limited runs and are often hand-painted or assembled.
Slight imperfections are typical with this kind of product and most often enhance the value. However, if your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts, etc.), we’ll be happy to exchange it for a non-damaged item. You must contact us within FOURTEEN (14) DAYS from the date of receipt, using the procedure listed below. Please note: Zakkamono will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you’ll be charged a 15% re-stocking fee or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
HOW TO MAKE A RETURN:
Contact Zakkamono by writing to us at
email@example.com within FOURTEEN (14) days from the date of receipt. Let us know what the problem is, and we’ll give you a RETURN AUTHORIZATION NUMBER (RAN).
Use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your shipping box. We will refuse orders that are returned without an RAN. Once the return is received you will be contacted via email and either a refund or exchange will be applied.